Refund Policy

At Woods Media Promotions (WMP), we take pride in delivering high-quality work and building long-term relationships with our clients. If an issue arises, we encourage open communication and will always make reasonable efforts to resolve concerns before considering a refund.

This Refund Policy should be read alongside our Terms & Conditions.

1. Our Commitment

Every project is completed with care, professionalism and attention to detail. If you're not satisfied with the work delivered, please let us know as soon as possible so we can work together to find a solution.

Our goal is to resolve concerns through communication and reasonable revisions wherever possible.

2. Non-Refundable Deposits

Deposits secure time within our project schedule and allow work to commence.

Once work has begun, all deposits are non-refundable, except where required under Australian Consumer Law.

If a project is cancelled before any work has commenced, a refund of the deposit may be considered at the discretion of Woods Media Promotions.

3. When a Refund May Be Considered

Refund requests may be considered where:

• No work has commenced and the project is cancelled before the agreed start date.
• Woods Media Promotions is unable to complete the agreed work due to unforeseen circumstances.
• The final deliverables differ significantly from the agreed scope and cannot reasonably be resolved through revisions.
• A project has been abandoned by Woods Media Promotions before completion.

Each request is assessed individually based on the circumstances of the project.

4. When Refunds Will Not Be Provided

Refunds will generally not be provided where:

• Work has been completed in accordance with the agreed scope.
• The client changes their mind after work has commenced or been delivered.
• The client decides not to proceed after approving completed work.
• Delays are caused by the client's failure to provide required information, approvals or content.
• The client requests additional work outside the original scope.
• Costs have already been paid to third-party providers, including but not limited to domain registrars, hosting providers or software platforms.
• Time has been spent on consultation, planning, research, strategy, design or development services.

5. Revisions Before Refunds

If you are unhappy with the work delivered, Woods Media Promotions must first be given a reasonable opportunity to address your concerns.

Where appropriate, revisions will be completed in line with the agreed project scope before any refund request is considered.

Our goal is always to achieve an outcome that both parties are satisfied with.

6. Ongoing Services

For ongoing services such as website maintenance, SEO or social media management:

• Services may be cancelled by providing at least 7 days' notice before the next billing period unless otherwise agreed.
• Fees already paid for completed work are non-refundable.
• Any work completed prior to cancellation remains payable.

7. Refund Requests

Refund requests must:

• Be submitted in writing.
• Clearly explain the reason for the request.
• Be made within 30 days of the relevant project or service being completed.

Requests received after this period may not be considered.

8. Refund Processing

Where a refund is approved:

• Refunds will be issued using the original payment method wherever reasonably possible.
• Processing may take up to 10 business days, depending on your financial institution.

9. Australian Consumer Law

Nothing within this Refund Policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.

Where you are entitled to a refund or other remedy under Australian Consumer Law, those rights will always apply.

Contact Us

If you have any questions about this Refund Policy or would like to discuss a concern regarding our services, please contact us.