Service Terms / Scope of Work

Our services will be clearly outlined in your proposal, invoice, or agreement. These terms include:

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• The scope of work specific to your project (e.g., website design, social media setup, ad campaign delivery)

• A standard timeline or estimated completion timeframe

• Client responsibilities including:

• • Providing timely content (e.g., logos, photos, written copy)

  • Clear communication and feedback within reasonable timeframes

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Work outside the agreed scope may incur additional charges and must be approved in writing before proceeding.

Intellectual Property Rights

• Upon full payment, ownership of the final deliverables transfers to the client.

• Woods Media Promotions retains the right to showcase completed work in our portfolio and marketing material.

• Pre-existing templates, frameworks, or proprietary systems remain the intellectual property of Woods Media Promotions.

• Clients may not resell, duplicate, or repackage our work without written permission.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

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We collect your name, email, phone number, and business details solely for the purpose of providing services. Your data will never be sold or shared without your consent, unless required by law.

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We use secure systems to store and manage client information.

You may request access to or deletion of your data by emailing: woodsmediapromotions@gmail.com

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By working with us, you consent to the collection and use of your data as outlined above.

Quote, Invoice & Service Terms

1. Payment Terms

All invoices are payable in full within 30 days of the invoice issue date unless otherwise agreed in writing. Accepted payment methods include bank transfer, card, and other standard options. Cryptocurrency may be accepted upon request and subject to agreement. For larger projects, part payments may be arranged (e.g. a deposit followed by final instalment). If payment is not received within the agreed timeframe, a late fee of 5% of the outstanding balance may be charged for every 14-day period that the payment remains overdue.

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2. Scope of Work

Quotes provided are based on the outlined scope discussed at the time of agreement. This may include (but is not limited to) a general outline of deliverables such as quantity, platform, or type of creative work. A more detailed breakdown can be provided upon request. Work outside the agreed scope may be subject to additional charges, quoted separately or billed at an hourly rate of $60 AUD. Unless otherwise stated, there is no limit to revisions, but unreasonable demands (e.g. excessive or repeated revision requests beyond typical expectations) may incur additional costs.

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3. Timelines

All timeframes provided are estimates only and subject to client responsiveness. Delays in content provision, feedback, or approvals may affect the delivery schedule. If there is an extended period of no contact or unresponsiveness from the client, the project may be paused or cancelled at the discretion of Woods Media Promotions.

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4. Ownership & Usage Rights

Ownership and full rights to the final deliverables are transferred to the client only after full payment has been received. Until then, Woods Media Promotions retains full rights. We reserve the right to showcase completed work, or excerpts of it, in our portfolio, on our website, and across social media for marketing purposes unless the client states against this in writing. Where pre-designed assets or templates are used as part of the work, this will be in accordance with applicable licensing and is a standard part of our process.

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5. Cancellation & Refunds

Clients may cancel a project at any time. If a deposit or upfront payment has been made, no refund will be issued for work already completed or time already spent. In the case of a cancelled project that has not yet been started, refunds may be issued at our discretion. Once work has been delivered in full, no refunds will be provided. For ongoing monthly services, cancellation must be requested at least 7 days before the next billing cycle to avoid being charged for the following month. Please refer to our full Refund Policy for detailed information.

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6. Client Conduct & Reasonable Expectations

Clients are expected to engage respectfully and in good faith. While we aim to be flexible, repeated or unreasonable demands - such as ongoing changes to completed work or expectations outside the original scope may result in additional charges or reassessment of the agreement. Where specific guarantees (e.g. performance, satisfaction) have not been clearly stated in writing, none should be assumed.

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7. Confidentiality

Woods Media Promotions treats all sensitive client information with care and discretion. Any proprietary business materials, strategy documents, or login credentials shared with us will be kept strictly confidential and will not be disclosed to third parties without prior written consent.

Limitation of Liability

If you encounter any accessibility issues or have suggestions for improving the accessibility of our website, please reach out to our accessibility coordinator. You can contact us at [Name, Telephone, Email], and we will be happy to assist you.